At NOVANA, we ship our luxury furniture and home decor products with care and efficiency to customers around the world.

1. Shipping Destinations

We currently ship to most countries in North America, Europe, Asia, and the Middle East.
If your country is not listed at checkout, please contact us at luxuryclubservice@gmail.com for assistance.

2. Processing Time

  • Standard Processing: Orders are processed within 3–5 business days after payment is confirmed.
  • For custom-made or pre-order items, processing may take 7–15 business days depending on product type.

You will receive an email confirmation with tracking information once your order has been shipped.

3. Shipping Methods & Carriers

We work with reliable international logistics partners such as:

  • DHL / FedEx / UPS (Express delivery)
  • EMS / China Post (Standard delivery)

Shipping options and estimated delivery times will be shown at checkout.

Note: Delivery times may vary due to customs clearance, local holidays, or force majeure events (e.g., COVID, natural disasters).

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, package weight, and shipping method.
We occasionally offer free shipping promotions — please check our homepage or newsletter for updates.

5. Customs, Duties & Taxes

All international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in the product or shipping prices and are the buyer’s responsibility.

We are not responsible for delays caused by customs processing.

6. Delivery Issues

If your package is delayed, lost, or damaged during shipping, please contact us immediately:

📧 luxuryclubservice@gmail.com

We will assist you in filing a claim with the shipping provider or arrange a resolution.

Thank you for choosing NOVANA. We’re committed to delivering luxury to your doorstep — wherever you are.