Welcome to NOVANA. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

These Terms and Conditions govern your use of the NOVANA website and the purchase of our products. We reserve the right to change or update these terms at any time without prior notice.

2. Products and Availability

All products displayed on our website are subject to availability. Due to the handcrafted nature of many items, slight variations in color or finish may occur. We reserve the right to discontinue any product at any time.

3. Pricing and Currency

All prices are listed in USD (United States Dollars). Payments made using other currencies may be subject to currency conversion fees by your bank or payment provider.

4. Payment Methods

We accept the following payment methods:

  • Major credit/debit cards (Visa, MasterCard, etc.)
  • PayPal
  • USDT (TRC20/ERC20) — stablecoin cryptocurrency payments accepted securely via approved channels

All payments must be completed in full before the order is processed and shipped.

5. Shipping & Delivery

We ship worldwide from our facilities in China. Estimated delivery times vary based on destination. Customers are responsible for any applicable customs duties or import taxes.

We are not responsible for delays caused by third-party carriers, customs processing, or force majeure.

6. Returns & Exchanges

Returns are accepted within 14 days of receiving your order, provided the item is unused, undamaged, and in original packaging.
Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.

Due to the nature of custom-made or limited-edition items, returns may not be accepted in some cases. Please contact our support team for return authorization.

7. Intellectual Property

All content on this website — including product images, descriptions, logos, and branding — is the property of NOVANA and may not be used or reproduced without written consent.

8. Disclaimer & Limitation of Liability

We make every effort to ensure that the information on our site is accurate. However, we do not guarantee that all product descriptions, images, or pricing are error-free.

To the fullest extent permitted by law, NOVANA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Governing Law

These Terms and Conditions are governed by the laws of the People’s Republic of China. Any disputes shall be submitted to the jurisdiction of the courts located in China.