At NOVANA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Payment method (credit/debit card, PayPal, USDT wallet address). We do not store your card details or crypto private keys.
  • Order Information: Items purchased, order history, delivery preferences.
  • Technical Information: IP address, browser/device type, location data, and cookies.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To send transaction confirmations and shipping updates
  • To improve website functionality and user experience
  • To send promotional emails (only if you opt in)
  • To detect and prevent fraudulent activity

3. Cookies

We use cookies and similar technologies to provide core website functionality, remember your preferences, and analyze visitor behavior. You can disable cookies in your browser settings.

4. Third-Party Services

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal, or USDT gateways)
  • Shipping and logistics providers
  • Customer service platforms

We never sell your personal data to third parties.

5. Cryptocurrency Payments (USDT)

If you choose to pay with USDT (TRC20 or ERC20), we will record your transaction ID, wallet address, and payment amount for verification. We do not collect or store your private keys or login credentials.

6. Data Security

Your information is protected with secure server protocols including SSL encryption. While we do our best to protect your data, no method of transmission over the Internet is completely secure.

7. International Data Transfers

Your data may be processed on servers located in China or by partners in other jurisdictions. By using our services, you consent to this data transfer.

8. Your Rights

You may contact us at any time to:

  • Request access to your personal information
  • Correct or update your data
  • Delete your account or opt-out of promotional emails

Please send all requests to luxuryclubservice@gmail.com and allow 3–5 business days for processing.

9. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted here, and the date above will reflect the latest revision.